Information We Collect

When you use our financial analysis platform, we collect different types of information depending on how you interact with our services. Some of this you provide directly. Other data gets collected automatically as you use the platform.

Personal Information You Provide

• Account details including your name, email address, phone number, and professional credentials
• Payment information when you subscribe to our services—though we never store full credit card numbers
• Company affiliation and role within your organization
• Communication preferences and subscription settings
• Information you share when contacting our support team

Usage and Technical Data

Our platform automatically collects technical information to improve performance and security. This includes your IP address, browser type, device information, and how you navigate through our analysis tools. We track which features you use most often—this helps us understand what's working and what needs improvement.

How We Use Your Information

Everything we collect serves a specific purpose. We're not in the business of gathering data for the sake of it. Here's what we actually do with your information.

We don't sell your personal information to third parties. That's not our business model, and it goes against everything we stand for as a financial services provider.

Data Sharing and Disclosure

Sometimes we need to share information with trusted partners who help us run the platform. But we're selective about who gets access and what they can do with it.

Service Providers

We work with companies that handle specific functions—cloud hosting, payment processing, email delivery, and customer support systems. These providers can only use your data to perform the services we've hired them for. They're bound by strict confidentiality agreements.

Legal Requirements

If Australian law enforcement or regulatory bodies issue a valid legal request, we may need to disclose your information. This typically happens in cases involving fraud investigations or compliance with financial regulations. We'll notify you when legally permitted to do so.

Your Rights Under Australian Privacy Law

The Australian Privacy Act gives you specific rights regarding your personal information. And yes, we actually honor them—not just in theory, but in practice.

• Access your personal data and request a copy of what we hold about you
• Correct inaccurate or outdated information in your account
• Request deletion of your data when you close your account
• Object to certain types of data processing where you have legitimate grounds
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner if you believe we've mishandled your data

To exercise any of these rights, contact our privacy team at support@oracynthelio.com. We'll respond within 30 days—usually much faster. Some requests may require identity verification to protect against unauthorized access.

Data Security Measures

Security isn't just an IT checkbox for us. When you're dealing with sensitive financial analysis, you need multiple layers of protection.

Technical Safeguards

All data transmitted to and from our platform uses TLS 1.3 encryption. Your information at rest is encrypted using AES-256 standards. We maintain regular security audits and penetration testing to identify potential vulnerabilities before they become problems.

Access Controls

Our team follows strict access protocols. Only authorized personnel with a legitimate business need can view personal information. Every access event is logged and monitored. We use multi-factor authentication across all internal systems.

But let's be honest—no system is completely impenetrable. If we ever experience a data breach affecting your information, we'll notify you within 72 hours and explain what happened, what data was involved, and what steps we're taking to address it.

Data Retention Periods

We don't keep your data forever. Different types of information have different retention schedules based on business needs and legal requirements.

When retention periods expire, we securely delete or anonymize the data. Anonymized information can't be traced back to you and may be retained for statistical analysis.

International Data Transfers

Our primary data centers are located in Australia, but some service providers operate servers in other countries. When your information is transferred internationally, we ensure appropriate safeguards are in place.

For transfers to countries without adequate privacy protections under Australian standards, we use standard contractual clauses approved by the Australian Information Commissioner. These are legally binding agreements that require recipients to protect your data to Australian standards.

You can request details about where your specific data is stored by contacting our privacy team. We maintain documentation of all international transfers and the safeguards applied.

Cookies and Tracking Technologies

Like most modern platforms, we use cookies and similar technologies. Some are essential for basic functionality. Others help us improve your experience or understand how people use our tools.

Essential Cookies

These keep you logged in, remember your preferences, and enable core platform features. Without them, you wouldn't be able to use the service properly. They don't track you across other websites.

Analytics Cookies

We use analytics to understand which features get used most often and where users encounter difficulties. This data is aggregated and anonymized—we're looking at patterns, not individual behavior. You can disable these cookies in your account settings without affecting core functionality.

We don't use advertising cookies or allow third-party advertisers to track you through our platform. That's not part of our business.

Changes to This Policy

Privacy practices and legal requirements change. When we update this policy, we'll post the new version on our website and update the date at the top. For significant changes that affect how we handle your data, we'll send you a direct notification.

You can always find the current version at oracynthelio.com/privacy-policy. We recommend checking back occasionally, especially if it's been a while since you last reviewed our practices.

Children's Privacy

Our platform is designed for investment professionals and is not intended for individuals under 18. We don't knowingly collect information from children. If you believe a child has provided us with personal information, contact us immediately and we'll delete it.